Return Policy & Shipping Policy

Introduction

At Ukebazaar, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to return your items.

1. Time Frame for Returns

1.1 Return Period
You have three (3) days from the date of delivery to initiate a return for eligible items.

2. Eligibility for Returns

2.1 Condition of Items
To be eligible for a return, the item must be:

• In its original condition
• Unused and unwashed
• In the original packaging, with all tags and labels attached

2.2 Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Custom-made or personalized items
• Intimate or sanitary goods
• Gift cards
• Downloadable software products
• Health and personal care items

3. How to Initiate a Return

3.1 Contact Us
To start a return, please contact our customer support team within the three-day return period. You can reach us at:

Ukebazaar
Email: ukebazaar@gmail.com
Phone: +91-7355800558

3.2 Return Authorization
Once you contact us, we will provide you with instructions and a return authorization if your item is eligible for return. Do not send your item back without receiving a return authorization.

4. Return Shipping

4.1 Shipping Costs
You are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect upon receipt.

4.2 Shipping Method
We recommend using a trackable shipping service or purchasing shipping insurance. Ukebazaar is not responsible for items lost during return shipping.

5. Refund Process for Returned Items

5.1 Inspection and Approval
Once we receive your returned item, it will be inspected. We will notify you of the approval or rejection of your return.

5.2 Refunds
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges

6.1 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at ukebazaar@gmail.com.

7. Late or Missing Refunds

If you haven’t received a refund after it has been approved, please check with your bank or credit card company, as it may take some time before the refund is posted. If you’ve done this and still have not received your refund, please contact us at ukebazaar@gmail.com.

8. Contact Information

If you have any questions or need further assistance with your return, please contact us:

Ukebazaar
Email: ukebazaar@gmail.com
Phone: +91-7355800558

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.

All orders are processed within 4 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer Rs 100 flat rate shipping to [Within India].

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over Rs.500). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Local delivery

If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.

*Free local delivery is available for orders over Rs 500 within [Local area of coverage]. For orders under 2 to 4 business hrs, we charge Rs 50 for local delivery.

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.

In-store pickup

You can skip the shipping fees with free local pickup at Ukebazaar, 03 Village Kanda Post Gyansu Tehri Garhwal, Pin Code 249001. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping

We Only ship India.